Privacy Policy - AgentK AI Automation

At AgentK, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation website or services. We are committed to protecting your privacy in accordance with South African data protection laws, including the Protection of Personal Information Act (POPIA).

1. Information We Collect for AI Automation Services

We may collect information about you in a variety of ways when providing our AI automation services, including:

1.1 Personal Data

When you use our AI automation services, we may collect personally identifiable information, such as your name, email address, telephone number, company information, and business requirements. This information is collected on a voluntary basis when you provide it to us for our automation consulting and implementation services.

1.2 Technical and Usage Data

Our servers automatically collect information when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website. This helps us improve our AI automation services and user experience.

1.3 Business and Automation Data

In the course of providing our AI automation services, we may have access to business data that you provide to us for the purpose of performing workflow automation, process optimization, and AI implementation services. This may include business information, operational data, and other information relevant to the automation services we provide.

2. Use of Your Information in AI Automation Services

We may use the information we collect about you for various purposes related to our AI automation services, including to:

• Provide, maintain, and improve our AI automation and consulting services;
• Process automation projects and send related information;
• Send administrative information about your automation projects, such as updates, security alerts, and support messages;
• Respond to your comments, questions, and requests about our AI automation services;
• Communicate with you about our automation products, services, offers, and events;
• Monitor and analyze trends, usage, and activities in connection with our AI automation services;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities;
• Comply with South African legal obligations and POPIA requirements.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations related to our AI automation services, including:

3.1 Business Transfers

If we or our subsidiaries are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to South African legal requirements.

3.2 Third-Party Service Providers for Automation Tools

We may share your information with third-party service providers to perform AI automation services on our behalf, such as automation platform integrations (N8N, Zapier, Make.com), AI model providers, data analysis, email delivery, hosting services, and customer service. All such providers are bound by confidentiality agreements.

3.3 Legal Requirements

We may disclose your information where required to do so by South African law or in response to valid requests by public authorities (e.g., a court or a government agency), in compliance with POPIA and other applicable regulations.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information and business data used in our AI automation services. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention for Automation Services

We will retain your information for as long as needed to provide you with our AI automation services or as required by applicable South African laws. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements related to automation services.

6. Your Rights Regarding Your Information (POPIA Compliance)

Under South African law, including POPIA, you have certain rights regarding the personal information we collect about you. These may include the rights to:

• Access and update your personal information;
• Request deletion of your personal information;
• Object to processing of your personal information;
• Request restriction of processing your personal information;
• Request transfer of your personal information;
• Opt out of certain data sharing;
• Lodge a complaint with the Information Regulator of South Africa.

7. Children's Privacy

Our AI automation services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our AI automation services or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our AI automation services, please contact us at sales@agentk.co.za or visit our Cape Town office.